Billing

How can I manage or turn off in-app purchases?

Our game is free to download. Please note however that our game also offers entirely optional “in-app purchases”. These purchases are never required to play the game, but can be used to boost some elements of gameplay. 

 

In-app purchases are paid for with real money, and are always clearly labeled as such. They’re accessible “in game”, meaning that the options to make a purchase are found within the game itself. 

Notice: You can easily manage the ability to make in-app purchases, adjust password protection settings, or disable in-app purchases entirely through your mobile device’s general settings. The way to do this depends on whether you’re using an Apple iOS device, like an iPhone or an iPad, or a Google Android device. Either way, read more by following the link:

Apple iOS device in-app settings Google Android device in-app settings

I've received a bill for a purchase that I didn't make. What should I do if I suspect fraudulent activity?

 

If you or your child have never played one of our games, but suspect that there’s been fraudulent transaction activity on your account, then you should immediately contact Apple (for iOS devices) or Google (for Android devices), who control the transaction process. 

 

For Apple (iOS) devices: 

Visit Apple support and select the "Contact iTunes store support" link, then "Purchases, billing and redemption" and choose the option that fits you best. 

 

For Google (Android) devices: 

Visit Google support and perform a search, or use the ‘Contact us’ button on the page (English language site only) to reach a Google customer support representative by email or by phone.

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